Vendor Management in India

In this age of global business and MNCs, one would expect vendor management to be more professional, process driven and just !

Not in India. Not even with one of the most global companies with a track record of being fair and just. Not even with a CEO who believes "Treat others the way you want to be treated yourself".

Second year in the row, I ve been observing the process of handing out a corporate health club management contract to a vendor.

Its pretty "Desi" in process. Ring up the vendor. Tell that their quality suck .. accuse them of watching porn in health club computer, line up one or two un-suspecting people to complain. Set up everything that would make a situation that the incumbent vendor is no-good !

No evidence needed. No real user feedback needed. No consideration to consequences of changing the vendor. No intention of saving bucks too ! And more over, the people who would make the decision about the vendor, would be the ones not using the facility at all !

And when you make your dis-satisfaction heard about the way of handling a simple and mundane issue of renewing contract of context services, they would tell you - "Let us do our job. This is how it works in India."

Mafia type ! Chicken the vendor out. Squeeze some personal goodies.

Last year, betaal, even tracked the real reasons to the core. And figured out the pool table that costs 8 lakh in market, was bought for 12 lakh while the vendor actually got 8 lakh.

Mafia type it is !

This year, its going to be much more difficult for them to have their way ! Betaal's intuition !