Sick Child Syndrome ?????

Got annual customer satisfaction results for two hot selling products in the entire industry.
Both of them are out there for more than 10 years. Make a Billion USD each, every year ! Pretty useful products.

One has been in constant news for wrong reasons, last year. Issues, Quality - customers needed a lot of hand holding with this one.

The other one has been pretty quite ! As as of the comments in customer satisfaction report says, "It just sits there in the corner and works !!". And each hour it stays up and works, make money for the owner !!!

Now, one would expect good customer satisfaction score for product 2, right ? NAH ...... The score is exactly opposite.

While trying to understand this "limite" mass-user psychology, I did remember one incident / story !

When in school, you ask a healthy child to describe his  mom,  he says good things.

If you ask the exact same question to a child who falls sick often, his response would be much more "elaborate" and much more kind to mom, as the child has gotten continuous care, being sick often.