Value of "absence" in leadership

We have heard, value of "presence" and price paid for "absence" of leaders ! Now, lets read about absence.

Once a loyal, very senior man who manages most of the floor for many years, wanted to go on a long vacation. Around 6 weeks. He knew the entire team depends on him. He has never taken off, because he has this great sense of ownership and loyalty. After all there are many undocumented answers to numerous unassuming questions, that pop up everyday.

The man had all that in his head. Out of seer experience and kin observation. A good employee indeed.

The man had two bosses (one solid line reporting and one dotted line reporting). So he had to go talk to both of them about the intention to get a 6 week long vacation.

The first boss is around his age. Been in the company for long long time, just like him. Very matured and knowledgeable.

When the man approached him and asked for the vacation, the boss #1 smiled and said, "Go ahead. You need some time off. Enjoy your time off".

This bothered him ! Hmmm.. he thought his absence will raise an alarm bell. And in the least needs some planning to make up for his time off. On the other hand the boss seemed pleased that he is taking off ?

The boss #1 sees the puzzle in his eyes and explains, "If you have set the organization right, coached your people correct, then your absence wont be felt. If you have not done that, there is no better opportunity to get that feedback first hand".

Then the man goes to the other boss - a much younger MBA and expressed his desire to take off for six weeks.

This guy is much more aggressive and believes in running shop with head than heart.

To his surprise the boss #2 says, "Go ahead enjoy your time off". This time he is puzzled again.

Boss #2 explains, if all your teams escalations come to me when you are absent, I would know how much you have been dealing with day in and day out. How much you keel me off the daily management. I would understand your real value when you are absent.

The man did have a great vacation !!!

Airport - Not open for business !!

Stepping out of the hustle  bustle of City life is definitely a welcome change. But one thing for sure.
There is a certain level of "inertia of motion" as you step in to the sleepy hill stations or laid back beaches.

One such this happened when I landed in a North East hilly, sleepy town. Beautiful place ! Me rushing to make to the airport check in counter, as per the airline instruction.  Sufficient planning went in to make it on time. Early morning flight. Get up earlier, leave time for commute, and leave 1 hr for airline that is mandated now a days for check in and security.

When we reached the airport, at the front door the security person says, "Airport Khula Nehi, Staff nehi ayehe ab tak".

We waited there until the staff showed up, very anxiously close to the flight time. Casually said, "Flight is on time" and checked us in.:)

Immense pressure for SLA ..

McD welcomes the burger buyers with "Get your order in less than 1 minute or get a coke free".
And they go ahead and walk to talk ... put a Sand Clock on your tray to make sure the order is on before the sand runs out.

The people behind the counters, run like machines - I can imagine, having such micro level targets and constantly running, can be really irritating :(

"Only in Bangalore" - instructions can be this considerate ;)

In your face - grabbing attention ..

Marketing folks never seize to amuse one. Last week there was a small cheapo gadget, with a photo sensor and a pre-recorded advertisement of a car, was embedded in to the news paper.

When you open the news paper, the device will read out the page long add to the reader ! In a loop, until the reader puts the paper down.

Hmm.... even news paper reading is becoming "listening". I am sure, more functional applications of such simple devices are coming up !!!

The art of empowering .....

One day a street smart, suave man, stops by a restaurant a little past mid-night.
He demands a 25% discount from the restaurant manager, saying he is a friend of the owner of the business.

The poor manager did not know what to do. Whether to acknowledge it or to take his chance and deny it!
And its past mid-night. He did not have guts to wake up the owner by calling his cell / mobile phone. 

After struggling a bit with himself, he decided to call up the owner. The owner heard the story, and took a very prolonged 20 minutes asking him several questions.

- Why do you think a 25% discount is unreasonable at this hour in our hotel ?
- If the manager gives more such discounts post mid night will the business make more money ?

etc.

A lot of such questions, but never asked "who is the guy demanding the discount to validate if he is really a friend".

At the end of this long 20 mins of conversation past midnight, the owner says to the manager - "The reason I spent so much time with you on the call at this time, so that next time you don't wake me up at such time".

"Whining" therapy !

Not everyone enjoys a perfect day, everyday ! No matter how positive, how detached from results, how calm a person is.

And what is worse is external factors or wrong doings, over a period of time create accumulated bitterness internally, until one day it explodes.

When it explodes, if it damages something, the first causality is subjects own day, and more often its a few days and some relations that matter.

Few of these out bursts in a year, can put one substantially down. While on the other hand, staying is control and yet "outburst-ing" at an well rehearsed "act" is always helpful to help one move closer to goal.

Very fine line between them indeed ! Just when medicine becomes poison, just when drinking becomes "not so moderate" - its in the same league indeed !

So here is a proven therapy - it works as long as one has at least one or two trusted friends. Just set up a "whining" session ! Plan it like one would plan a meeting. Friday at 4:00P to 5:00P, - "Whining" Invitees : so and so !

One hour - go loose ! call names. Use four letter words abundantly (for example "life" ;) ! Be personal. Find faults in everything others do.  Say that the system sucks  !

Once the time is up, just switch off. Back to your positive self. Back to being a believer in the process. Polite corporate citizen.

Its like Yoga for the vibes !! Thank Betaal later ..