The art of empowering .....

One day a street smart, suave man, stops by a restaurant a little past mid-night.
He demands a 25% discount from the restaurant manager, saying he is a friend of the owner of the business.

The poor manager did not know what to do. Whether to acknowledge it or to take his chance and deny it!
And its past mid-night. He did not have guts to wake up the owner by calling his cell / mobile phone. 

After struggling a bit with himself, he decided to call up the owner. The owner heard the story, and took a very prolonged 20 minutes asking him several questions.

- Why do you think a 25% discount is unreasonable at this hour in our hotel ?
- If the manager gives more such discounts post mid night will the business make more money ?

etc.

A lot of such questions, but never asked "who is the guy demanding the discount to validate if he is really a friend".

At the end of this long 20 mins of conversation past midnight, the owner says to the manager - "The reason I spent so much time with you on the call at this time, so that next time you don't wake me up at such time".