Friday, April 15, 2011

The Human touch to business ..

Travel for leisure industry has boomed in India, many fold over the last decade or so.

With disposable income increasing and breathable oxygen decreasing, the urban lining up to hill stations and stretches of green.

And wherever you go, you come back with some level of good/bad/ugly experience.

But my last outing to South Coorg, Kutta, Spice Garden Homestay was different. I came back with a lot of memories and more over friends, I can call 4AM without hesitating. The host families were so fabulous and so dexterously mix business with the most missing "human touch", it can be scary to a  urban person.

The host spends hours with the guests. Taking them to each spice tree and talking through their uniqueness, as part of a tiger census volunteer he knows each predator in the jungle by name and pug mark. While his wife dishes out most delicious local dishes, not over looking the test and customized requirement of each one in the family, starting from 1 yr old to 65 yr.

Its the knowledge, time and genuine hospitality while keeping business, very business like - that makes a whole lot of difference.

I was wondering how he would scale if he puts so much time in to each guest. But then, it was easy when he explained it to me. Its mostly weekend traffic there, and this person just enjoys spending time with new people, keeping abreast of all information about the surrounding, learning each day something new, gaining influence by pure service to local community and gathering respect by conserving wild life. Its all a package, and the entire family just love the whole nine yards.

I am sure the business grows as an after effect. Like if I am getting out of the city for some lung space, I know where to keep going :)



2 comments:

Achala said...

It was very nice to read about such immense beautiful experience summarized!

DivSu said...

Nice! Welcome back :)