a.k.a building "support structures".
Just a week ago, we requested a gen next platform owner within the team to pool in his voice to get some expedited support from a support team.
Its a serious irony, that support functions give higher priority to systems that are building now, than the systems already widely deployed all over the world. They all know, the real support is needed in what is deployed. But that's yesterday.. ain't it ?
Anyway, when my team was getting frustrated knocking on a stone wall, thought pooling in the Gen Next system owner to pitch in will help. But the gentleman clearly said, its your problem, you deal with it. Then I said, the same customers will move to Next Gen systems, will have the same issues in a short while. We will help you find some issues proactively this way to help your product do well.
"Nope ! Not my problem" - denial !
Just within a week, the karma has turned it around. Now, he is looking for our support to pool in !!!
Just a week ago, we requested a gen next platform owner within the team to pool in his voice to get some expedited support from a support team.
Its a serious irony, that support functions give higher priority to systems that are building now, than the systems already widely deployed all over the world. They all know, the real support is needed in what is deployed. But that's yesterday.. ain't it ?
Anyway, when my team was getting frustrated knocking on a stone wall, thought pooling in the Gen Next system owner to pitch in will help. But the gentleman clearly said, its your problem, you deal with it. Then I said, the same customers will move to Next Gen systems, will have the same issues in a short while. We will help you find some issues proactively this way to help your product do well.
"Nope ! Not my problem" - denial !
Just within a week, the karma has turned it around. Now, he is looking for our support to pool in !!!
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